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Frequently Asked Questions

How to order ?

Step 1 : your shopping basket
To add maps in your basket, click on the add-cart icon . To select other maps, click on « continue shopping » button. When your basket is composed, click on cart link on the top of the webpage . you can remove a map by clicking on « remove » link. When you finished, click on continue to go to next step. If it is your first order on InterCarto's website, please register for free to purchase. If you are a returning customer, enter your identity code  and your password then click checkout.

Step 2 : checkout
After sign in you can see your billing address and your order details. Choose Terms of payment and checkout.

Step 3 : payment
You will be redirected to bank's website. We guarantee that every transaction you make at InterCarto will be safe. When you make your purchase, all the information sent is encrypted using the SSL protocol to guarantee total confidentiality. Payments by credit card are made directly on Banque CIC's secure server. InterCarto.com has no access to your bank details which are exchanged solely between the bank.


After your purchase, you will immediately receive an URL link by email to download your package at your convenience. Maps are compressed in ZIP format. To expand files, use Maczip or StuffIt Expander - on MAC - and Winzip - on WIN-.


Invoices are made out in Euros When you download your purchase, an invoice in PDF format is sent to you by E-mail. VAT is applicable at the time of purchase depending on the destination country.


InterCarto is the author of multimedia works comprising texts, maps, legends and drawing in the graphic and cartographic domains. The works are published and sold under the InterCarto® brand name and are made available to users in the form of computer files. These conditions apply to the sale or supply via Banque CIC's Cybermut platform of products or services offered by InterCarto on its internet shopping facility.

Acceptance of orders

Orders placed via Cybermut are binding on the customer once they have been validated on the order form. Placing an order implies acceptance of these conditions of sale or conditions of service.


The prices given are tax-exclusive. VAT is applicable at the time of purchase depending on the destination country.


The customer selects his method of payment from those on offer in the on-line shop: Visa, MasterCard, etc. Payment is made in compliance with the general conditions of the Cybermut payment system. For credit card payments, the customer's account is debited: - for services provided on-line, as soon as the order is placed, However, InterCarto may cancel the order and inform the customer thereof if it is unable to fulfil the order.


Only InterCarto is authorized to process claims or complaints about the product sold or payment. In the event of a complaint regarding payment operations, the bank or the third party operating the payment system may be consulted.

Warranty After-sales service

If a technical fault prevents you from downloading them successfully during that period, please inform us on +33(0) 2 32 82 39 13. InterCarto provides no explicit or implicit guarantee of compatibility with all types of computers or other equipment. You should therefore be sure that our maps are compatible with your software.

Proof of transactions

The information registered by Banque CIC on the Cybermut platform on behalf of InterCarto constitute proof of all commercial transactions performed by InterCarto and its customers. The data recorded by the payment system used and selected by the customer (bank or other) constitutes proof of all the financial transactions performed by InterCarto, its customers and the said bank or other organization.

Access to personal information

Under French legislation on the personal data held on computer systems, the customer has the right to access and modify data concerning him and the right to oppose the use thereof. To exercise one of the above rights, the customer should contact InterCarto by letter at the following address:
15 rue du moulin à poudre
76150 Maromme
Phone : +33(0) 2 32 82 39 13
Fax : +33(0) 2 32 82 39 14
or by email at